Innovation and Productivity: How's Your Infrastructure?

When you think about infrastructure, you tend to think roads and bridges. That's because the talking heads who talk politics always put infrastructure in that context.

As far as that goes, it's correct.

But, if you look at all the components of infrastructure - and then apply them to your organization - what you quickly see is that those "roads and bridges" are representative of how you and your organization are getting where you're trying to go.

What are you building? And how?

What are your policies and procedures? Are you consistently looking for opportunities to become more effective and efficient? Measurably?

Do you listen to your employees? Do you give them a chance to contribute and feedback information about the obstacles they face...without you becoming defensive?

How well trained are your employees? By whom? Are you ensuring your employees have all the knowledge and skill they need to demonstrate the ability you're looking for from them?

Do you have systems for innovation and expanded participation? Do you regularly work to collect new ideas from your employees, customers and suppliers that lead to new products, services and ways of doing business?

What you'll find is that the less you pay attention to those questions, the more organizational traffic jams you create and the slower your organization is able to perform and deliver. (Think the LA Freeway system in the heart of rush hour and you'll get my drift.)

Take some time to observe the infrastructure you've got. Then build the roads and bridges you need in your organizational infrastructure to create the success you always envisioned.

You'll definitely get where you want to go...because you'll have built what it takes to get there.