Creating the Customer Experience


Leslie L. Kossoff on the Customer Experience from Leslie Kossoff on Vimeo.


This was a presentation I made to the UK Horticulture Trades Association garden retail set on creating a customer experience that reflects what customers have learned to expect and appreciate from other industries.

My frustration:  Because of technical difficulties (the portable mic didn't work) I was as good as tied to the podium.  It happens.

Grab that popcorn.  This baby is 20 minutes.  And, if you'd like a free set of the visuals, email me at:

leslieDOTkossoffATthekossoffgroupDOTcom