Leslie L. Kossoff on the Customer Experience from Leslie Kossoff on Vimeo.
This was a presentation I made to the UK Horticulture Trades Association garden retail set on creating a customer experience that reflects what customers have learned to expect and appreciate from other industries.
My frustration: Because of technical difficulties (the portable mic didn't work) I was as good as tied to the podium. It happens.
Grab that popcorn. This baby is 20 minutes. And, if you'd like a free set of the visuals, email me at: